At Rakshak, we are committed to delivering reliable safety solutions that enhance the well-being of individuals and communities. We take pride in offering high-quality safety devices and services designed to address real-world challenges — including self-protection, stray animal deterrents and personal security.
Return Policy
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Return Window: Customers may request a return within 5 days of receiving the product.
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Eligibility: Returns are accepted only for:
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Wrong item received
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Damaged or defective product on arrival
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Product not functioning as described
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Non-Returnable Items: Used items, items damaged due to misuse, or products returned without original packaging/manuals may not be eligible for return.
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Return Process: Please contact our support team at info@rakshak.in with your order details and reason for return. Our team will assist with return pickup or replacement.
Refund Policy
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Refund Mode: Refunds will be processed to the original payment method used during purchase.
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Processing Time: Approved refunds will be initiated within 5–7 business days after the returned item is received and inspected.
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Partial Refunds: In some cases, where only a portion of the order is returned or the product is not in its original condition, a partial refund may apply.
Our Commitment
As a brand dedicated to public safety, social responsibility, and customer trust, Rakshak stands behind the quality of every product we offer. If you face any issue, we encourage you to reach out — your satisfaction and safety are our top priorities.
To complete your return, we require a receipt or proof of purchase.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@rakshak.in for questions related to refunds and returns.